Accompanied luggage

Hand luggage and cycles/tandems accepted for transport.

Administrative fee

The figure set by the Terms and conditions for transport, applicable for refunds of tickets and other transport vouchers. Amount set by the Terms and conditions for transport, which must be paid in the case of a lost or expired rail card, discount card or general city travelcard.

Break in journey

There is a break in the journey if the passenger intentionally misses the first connection which would take him to his destination fastest.

Connection point

Station where at least two SNCB lines join.

Fixed fee

A supplement set by the Terms and conditions for transport which must be paid in the event of an irregularity.

Frontier point

The concept of "frontier point" is used for pricing tickets. This does not mean a station for passengers to board or alight. The frontier points are: Roosendaal-Grens, Visé-Frontière, Aachen-Süd-Grenze, Gouvy-Frontière, Sterpenich-Frontière, Jeumont-Frontière, Quévy-Frontière, Blandain-Frontière, Tourcoing-Frontière.

Full fare

The price without any discounts published in the Terms and conditions for transport.

Hand luggage

Easy-to-carry items which passengers can take in the carriages with them, as well as harmless pets, safely enclosed.

Hire customer

An individual hiring a bike privately or individuals hiring bikes for a group for which they are responsible.

Holder

The person entitled to the ticket.

Issuing fee

Figure set by the Terms and conditions for transport for the issue of

• a ticket in a train
• a railcard or 50% discount card
• a duplicate railcard or 50% discount card
• a large families discount card
• a priority seat card
• a free carer card

Journey

Journey between the point of departure and the destination selected by the passenger.

Network

All the stations and frontier points.

Night-time break in rail service

The time when the last train on the line used by the passenger ends its run in accordance with the Official Timetable.

Normal fare

The price a traveller must pay taking into account any discount which can be claimed on patriotic, social, occupational or commercial grounds when boarding.

Notify

To approach the train staff as soon as possible, i.e. before boarding the train or immediately after departure.

Passenger

This term refers to men, women, and children.

Station

Passenger boarding and alighting point shown in the Official Timetable. A station which is not served by sales staff is referred to as an unstaffed stopping point (PANG).

Tariffs

The Terms and conditions for transport as a whole.

Transport companies

• SNCB: Société Nationale des Chemins de fer Belges
• NMBS: Nationale Maatschappij der Belgische Spoorwegen
• STIB : Société de Transports Intercommunaux de Bruxelles
• TEC : Société Régionale Wallonne du Transport
• De Lijn : Vlaamse Vervoermaatschappij

Up-grade fee

A supplement a passenger must pay if he wants to travel in 1st class but only has a 2nd class ticket.

Via Station

A station where holders of via tickets can stop.

Via Ticket

Ticket entitling travellers to pass through a specific station with a single break in the journey at there (the "via" station).

Working days

Monday to Friday, with the exception of public holidays.

Zone

A set of stations grouped within a single fare rating point.