Before your journey

If you use a non-folding or electric wheelchair

As a disabled person in a wheelchair, you can enjoy special assistance 7 days a week, from the first train to the last, in 114 stations.

If you are disabled but have no wheelchair, or have a folding wheelchair

As a disabled person without a wheelchair or who has a folding wheelchair, you can enjoy special assistance 7 days a week, from the first train to the last, in 114 stations and in the other Belgian stations as well, provided that staff is available.

However, to benefit from our special assistance service,  you need to contact us at least 24 hours before your departure:

•  via the Call Center on +32 (0)2 528 28 28 (open daily from 7 a.m. to 9 p.m.).
  Just tell us the date when you'll be travelling, the route you want to take and the kind of assistance you'll need.
• via My SNCB (only available in French or Dutch).
  For greater ease, register on www.sncb.be in our My SNCB customer space and enter your personal details. You are then registered and will be able to save time when you make your next reservation.
  Once you have registered, fill in your assistance application by entering the details of your journey: the date of travel, the departure and destination station and the preferred time of departure and arrival.
  
  You can then choose the kind of assistance you would like according to your situation:
  • Folding wheelchair (you can leave your wheelchair);
  • Non-folding wheelchair (you can't leave your wheelchair);
  • Electric wheelchair (the wheelchair - including the user - can weigh up to 300 kg and measure up to 75 cm wide by 120 cm long);
  • Disabled person with no wheelchair;
  • Blind or partially-sighted traveller.
•  via the on-line reservation form (only available in French or Dutch).

Other info:

Check the facilities at the station of your choice.

The day of your journey

Because of the fact that we would like to be able to provide you with an optimum service, we kindly ask that you notify us of your presence at the station at least 15 minutes before the train’s departure time at the agreed meeting point (arranged when you made the reservation). Ensure that you have your ticket with you.